FAQ

Can I bring a camera?

Yes! Feel free to bring a camera or a water proof camera. Please be aware of the risk of water exposure and weather conditions; we will not be held responsible for any damages. Depending on the activities, a camera may or may not be permitted. Photo services are available for most activities.

Are there any stores for last minute purchases?

Yes! Koko Marina Shopping Center and Hanauma Bay have a variety of local shops to make last minute purchases or to grab yummy treats. Photo services are also available.

Are my belongings safe?

Yes! For activities excluding Hanauma Bay, lockers are available. Please leave your valuables at home.

How safe are the activities?

Our certified customer service team provides excellent supervision to ensure your safety. Each instructor/guide is CPR certified.

Do I need a swimsuit & towel?

Yes! Please dress in swim wear or clothing that can be used in water. We do not provide towels.

Can I cancel my reservation?

Yes! Cancel reservations 24 hours in advance to receive a full refund. After 24 hours, no refund will be given.

Are life jackets provided?

Yes!

What is the minimum age requirement for water sports activities?

No minimum age for Hanauma Bay.

Jet ski- minimum age 6; age 16 to drive Jet Ski

Parasail- minimum age 6 & 50 lb. minimum

Scuba Dive- minimum age 12

Bumper Tube & Banana Boat- minimum age 6

Stand-up Paddle board- minimum age 7

Wake Board- minimum age 8

Is transportation provided?

Yes! Pick up and drop off from hotel stops provided with fees.

Can I bring food or beverages?

Yes! Bring water to stay hydrated after long sun exposure.

Is fishing allowed?

No! We are working toward protecting our diverse marine life!

Payment types accepted?

Visa, MasterCard, AmericanExpress, JCB, Paypal

What if I am late or miss my reservation?

No refunds are given without 24 hour advance cancellation.

Are photo/video services available?

Yes! Price ranges from $30-$45; depending on activity.

What are the office hours?

7 days a week; 8am-5pm

Jet Ski, Hanauma Bay escort, & Stand-up Paddle Board not available on the weekends.

Hanauma Bay closed on Tuesdays.

Are prescription snorkel masks provided?

Yes! Hanauma Bay escort tour fee includes prescription goggles. Independent Hanauma Bay tour must apply extra fee for prescription goggles.

Is parking available?

Yes! Free parking located just below our office.

Can I ride the jet ski freely?

No! A set jet ski course is mapped out.

Are showers and a changing room available?

A mini shower on the dock is available for a quick rinse. Changing rooms & restroom is located in and near the office.